How to cancel subscription services, etc.

When canceling a subscription service, etc., we recommend searching for “service name” and ”cancellation.”

There seem to be a lot of problems related to cancellations for health foods and cosmetics as well.

Here we will show you how to find out how to cancel your service.

By the way, it is very difficult to find it on the service’s official website.

You’ll understand if you try it.

How to find out how to cancel subscriptions etc.

There are three ways to find out how to cancel a subscription service, etc.

Description based on Specified Commercial Transactions Law

In addition to subscription services, when selling products and services on a site, it is mandatory to have a “notation based on the Specified Commercial Transactions Law” on the site.

The “notation based on the Specified Commercial Transactions Law” includes information such as the seller’s name, location, phone number, email address, payment method, and shipping costs.

Returns and cancellations are also required items in the “notation based on the Specified Commercial Transactions Law.”

However, this “notation based on the Specified Commercial Transactions Law” is extremely difficult to find.

Really hard to find.

There are some sites that are difficult to find unless you search a little hard.

In fact, there are many such sites.

The difficulty level may be a little high.

Frequently asked questions (FAQ) and Q&A

Information on how to cancel subscription services can be found in the “Frequently Asked Questions (FAQ)” and “Q&A” corners.

However, this one is also difficult to find.

Really hard to find.

So, the difficulty level here is probably in the upper middle range.

Search by “service name” and “cancellation”

This is what is called an internet search.

If you search for “service name” and “cancellation,” you should be able to find “how to cancel” on the FAQ page mentioned above.

The difficulty level is “low”, so it is recommended.

Please do it first.

Three ways to cancel subscription services, etc.

There are three ways to cancel subscription services.

Phone

Depending on the service, there are some that cannot be canceled without contacting the service by phone.

The problem with telephone calls is that they are often only available during daytime hours on weekdays, and it is difficult to get through.

It is divided into toll-free (0120 and 0800) services and 0570 (Navi Dial) services.

Navi Dial is characterized by its “high” phone charges.

More and more companies are using it as their reception phone number.

Perhaps that’s why there are so many pranks unrelated to work and phone calls to kill time.

Most calls are recorded.

It’s safer not to say anything careless.

When contacting us by phone, please try not to get emotional.
​

Members only page

Some services accept cancellation requests on members-only pages.

This pattern is probably the easiest.

Simply fill in the required information to cancel your service.

It is not uncommon for an email to be sent containing the details of the cancellation procedure.

Just in case, save that email.

Mailed after requesting documents

The pattern is to request a cancellation form on the members-only page or over the phone, and then mail it after filling out the necessary information.

The contract will be canceled once the mailed document is received by the service.

The drawback may be that it takes approximately one to two weeks for the cancellation to be finalized.

We recommend sending the cooling-off by mail (postcard)

A cooling-off system is commonly used to cancel unfair sales contracts that result from solicitation over the phone or on the street.

Door-to-door sales are subject to the cooling-off period within 8 days of the contract, while in the case of home-based sales and multi-level marketing, the cooling-off period is within 20 days of the contract.

By the way, during the cooling-off period, we recommend sending it by mail (postcard).

You can check examples of cooling-off forms online.
*For Japan

However, information products and products purchased online are not subject to the cooling-off period.
​

Summary

To find out how to cancel a subscription service, etc., we recommend searching online for “service name” and “cancellation.”

Cancellation procedures will be done over the phone, through the member-only page, or by mail after requesting documentation.

We hope this will be helpful to those who wish to cancel their subscription services.